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In the unlikely event that your product arrives with a manufacturing defect (for example, a missing stone, chipped metal) or develops such a defect through no fault of yours while being used, we will fix the issue for you or replace the item with a new one within 2 years from the day of purchase.

Warranty does not extend to items that have been deliberately altered, repaired by a goldsmith, or damaged due to negligence or improper care on your behalf.

Please check out our Jewelry Care page to learn more about how to take care of your LVL Jewelry item and enjoy it for much longer.

If there is anything else you would like to ask us about, please contact our Customer Support at