We offer a 60 days free return policy. This means that should you want to return your purchase within 60 days after buying it, we will fully refund your money, no matter why you want it returned.

Our only requirement is that the returned item must be in its original condition and sent to us in the original packaging you received it in.

To initiate a return process, please contact our Customer Support at hello@lvljewelry.com

If your purchased item is in stock, it usually takes us 1-2 days to prepare your order for shipping.

If you choose an engraving or letter option to be enclosed to your gift, preparation time will increase to 14-21 days.

If there are any delays in your shipment, please contact our Customer Support at hello@lvljewelry.com

All our items are made from hypoallergenic materials. Sterling silver that we use for all our products is medically approved for people with sensitive and/or allergic skin.

Environment protection is very important for us. We believe in ethic sourcing and production that doesn’t destroy the planet. Use of recycled materials that we practice has positive impact on both the price of our jewelry and the welfare of the environment. Our brand is not only about making beauty but also preserving the natural beauty that we have.

We do! Wherever you are in the world, as long as you have a postal address, we can deliver your purchase anywhere.

After you add your desired item to your cart, proceed to checkout. In the “Shipping” section you can select any country that you wish your item sent to.

If you noticed a mistake in your order, you can change or cancel it before the shipment. To do so, contact our Customer Support at hello@lvljewelry.com and we will do our best to make sure you have a wonderful experience while purchasing with us.

Unfortunately, once the order has been shipped we won’t accept any changes or cancellation

We accept all credit cards as well as PayPal payments. You can choose either option at the checkout and then proceed with entering your card/PayPal account information.

We value your trust and will never disclose your information to third parties. All payments made on our website are secure.

Of course! If you are buying our product as a gift to a loved one, you can tell us so at the checkout. Just check the box at the top of the page and choose the options for your gift.

You can add an engraving or a letter to the recipient. We print letters on our custom cards. You can also request your purchase to be gift wrapped in our branded wrapping paper.

If you choose the gift option, your invoice will be delivered separately.

Most definitely. We deliver to any part of the world, whether it is your address or someone you want to surprise with a LvL Jewelry gift.

At checkout, check the “Ship to a different address?” box and fill out the form with the contact information of the person for whom the delivery is intended.

If this is a gift, don’t forget to check the “This is a gift” option so that we don’t send an invoice to the recipient.